The Confidence Toolkit | The School of Life
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Shipping & Returns
Germany - free shipping from 75 € order value
If you order our design products by 2 p.m., you will usually receive them within 1-2 working days.
All later orders on working days, which only contain products that can be delivered immediately, will be dispatched on the following working day
Europe
Products that can be delivered immediately will usually be with you within 4-6 working days.
How is my order shipped?
Your order will be shipped via our partners DHL & UPS within Germany and the EU.
How much are the shipping costs?
Within Germany, many orders are shipped free of charge. We charge a flat rate of €5.90 for the shipping of your order within Germany and shipping is free for you from an order value of €75.
The free shipping offer applies to standard shipping. The value of the goods after a possible return is decisive. If the value of the goods falls below €75 as a result of exercising your right of withdrawal, the shipping postage of €5.95 will be charged and offset against your refund for the return.
Bulky goods shipping costs of €19.95 may apply for individual items that exceed the standard package size. These will be calculated at check-out.
Shipping to most EU countries costs a flat rate of €9.90. All shipping details
How can I return products?
You can return ordered products up to 30 days after receipt of your order. More information
If you would like to return an item, send us an email to orders@charlesandmarie.com with the order number and information about which products you would like to return. Please pay for the return shipping - this of course does not apply to justified complaints.
A different delivery time is displayed
If a product can only be pre-ordered or is not in stock, it cannot be delivered immediately. In this case, you can find the deviating delivery time on the product page. As soon as we have the product available and dispatched again, you will receive it within the delivery times stated above.
Product compliance & safety
Manufacturer information & person responsible for product safety in the EU:
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